Anyone Ordered from KMS Lately?

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Sef
Supporter in 2019

Post   » Mon Feb 03, 2020 11:16 am


These look and smell fine. I went ahead and ordered another bag and hope maybe it's just a fluke.

SSLee

Post   » Mon Feb 03, 2020 1:00 pm


I'm running low on KMS pellets and plan to put in an order today. Hopefully I will get them quickly and they are still tempting to my piggies.

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Piggster

Post   » Mon Feb 03, 2020 3:19 pm


The batch I rec'd from KMS was also dated 01/22 and my two are wolfing them down as well. I wonder if there's any correlation w/ the shipping delay and wanting to not ship any more of this batch and to wait until the new batch was ready? Interesting.

JX4

Post   » Tue Feb 04, 2020 11:28 am


I ordered bluegrass hay and pellets on December 9 and STILL have not received my hay. My pellets arrived yesterday (February 3). WHAT IS GOING ON? I have emailed them, but can't find a phone number to call. Anyone have a phone number I could try?

User avatar
Tofu

Post   » Tue Feb 04, 2020 11:39 am


I do not use Facebook, but found this posted on their Facebook page on January 15:

[Edit - link to text inserted instead - Lynx]

https://www.facebook.com/TheKMSHayloft/posts/806943973156337

I'm pretty disappointed that they haven't just sent out an email to all their customers (as they used to do, semi-regularly) to give them all a heads up about whatever is currently happening. Sounds like they are understaffed and not keeping up on things. I hate that I had to search around to find their Facebook page to get this info.

Edit: From another Facebook reply I have found Dan's cell phone: 509-951-7970. He also states the company phone line is currently out of service (as of a month ago).

IssaG

Post   » Tue Feb 04, 2020 5:42 pm


How bizarre. I ordered 25 lbs of bluegrass and a little oat hay around January 12. it was sent about 10 days later and looks great. I hope they figure things out, I'd hate to lose the bluegrass.

JX4

Post   » Tue Feb 04, 2020 9:55 pm


I finally got a reply. Said they think my hay was lost in shipment. They said they will send another shipment out as soon as possible. My piggies have been subsisting on store-bought hay since Christmas and they dont like it. Sigh. Hopefully things will get smoothed out soon. I'm pretty tolerant, but I was just frustrated about this.

User avatar
Lynx
RESIST

Post   » Tue Feb 04, 2020 10:57 pm


Tofu, I don't think it is a good idea to repost this. Can you give me a link to the content and I will replace your quoted text with the link?

I believe this is the facebook page. I cannot find what you posted:
https://www.facebook.com/TheKMSHayloft

User avatar
Tofu

Post   » Wed Feb 05, 2020 10:32 am


Not sure why it would not be a good idea, reposted here as I am loathe to making people have to go to Facebook and I don't even have an account myself. The post is right there on their public FB page: https://www.facebook.com/TheKMSHayloft/posts/806943973156337

He posts his phone number here, saying customers can use it to contact him (again, publicly, I can view all this without an account): https://www.facebook.com/TheKMSHayloft/videos/713347139189973

User avatar
Lynx
RESIST

Post   » Wed Feb 05, 2020 10:36 am


I was not able to find it. Thanks for adding a link to the text.

Just because you can view something publicly on another site does not mean it should be copied here.

I'll replace your text with a link.

User avatar
Sef
Supporter in 2019

Post   » Sat Feb 08, 2020 9:54 am


Well, it seems we have a winner. New bag of KMS arrived on Thursday and, for whatever reason, the boys are back to eating their pellets.

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Lynx
RESIST

Post   » Sat Feb 08, 2020 7:51 pm


Good to hear! I guess we will never know what put them off. If you were brave, you could do a taste comparison of the two ;-)

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Sef
Supporter in 2019

Post   » Sun Mar 29, 2020 10:48 am


What the heck is going on? I am the only one having this problem? Exact same thing is now happening: we're 1/2 through a brand new 10lb. bag of KMS pellets, and suddenly nobody will eat it---not even the youngster, who eats just about anything. This really makes zero sense.

bpatters
And got the T-shirt

Post   » Sun Mar 29, 2020 1:38 pm


The pellets may be rancid. It could be a storage problem somewhere along the line, or they may not be putting in some preservative that they used to use.

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Lynx
RESIST

Post   » Sun Mar 29, 2020 3:05 pm


I am going to guess there are no preservatives and any possible rancidity would be due to an individual ingredient having issues (it will affect the whole batch).

Do they smell any different to you?

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Sef
Supporter in 2019

Post   » Sun Mar 29, 2020 3:23 pm


Not really, but then...my sinuses have been severely stopped up lately with allergies.

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PooksiedAnimals
Supporting my GL Habit

Post   » Sun Mar 29, 2020 6:21 pm


Halfway through. That's so weird. I went through that for a while with Sweet Meadow Hay's pellets. They looked the same, but no one would eat it. How frustrating!

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RavenShade
Thanks for the Memories

Post   » Tue Apr 14, 2020 10:27 am



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Sef
Supporter in 2019

Post   » Tue Apr 14, 2020 11:23 am


I haven't. I used to buy Standlee brand a few years ago (they have, or had, a small animal division; can't recall the brand name) and it was always very good quality. I can't speak for the horse-grade hay, but that's a good price. I'm still buying Rabbit Hole Hay for now.

SSLee

Post   » Wed Apr 15, 2020 1:33 pm


I had been buying Rabbit Hole Hay orchard grass (allergic to timothy hay). About two months ago, I decided to try the Standlee orchard grass and bought 20 pounds. The hay was very bright green and my piggies were eating it. Over the next few weeks I got little cuts from the orchard grass on the top of my hands, to the point where I had to wear disposable gloves when touching the hay. Never had that experience with any other brand before. I live in the San Francisco Bay Area and we were the first in the US to have a Shelter-In-Place ordinance for the COVID-19 crisis. Since my Standlee hay was stored at the office, I immediately ordered Rabbit Hole orchard grass for home delivery. Once the piggies finish the Standlee hay, I don't expect to reorder from them again. My hands have fully recovered since.

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