Anyone Ordered from KMS Lately?

Post Reply
User avatar
Sef
I dissent.

Post   » Mon Feb 03, 2020 11:16 am


These look and smell fine. I went ahead and ordered another bag and hope maybe it's just a fluke.

SSLee

Post   » Mon Feb 03, 2020 1:00 pm


I'm running low on KMS pellets and plan to put in an order today. Hopefully I will get them quickly and they are still tempting to my piggies.

User avatar
Piggster

Post   » Mon Feb 03, 2020 3:19 pm


The batch I rec'd from KMS was also dated 01/22 and my two are wolfing them down as well. I wonder if there's any correlation w/ the shipping delay and wanting to not ship any more of this batch and to wait until the new batch was ready? Interesting.

JX4

Post   » Tue Feb 04, 2020 11:28 am


I ordered bluegrass hay and pellets on December 9 and STILL have not received my hay. My pellets arrived yesterday (February 3). WHAT IS GOING ON? I have emailed them, but can't find a phone number to call. Anyone have a phone number I could try?

User avatar
Tofu

Post   » Tue Feb 04, 2020 11:39 am


I do not use Facebook, but found this posted on their Facebook page on January 15:

[Edit - link to text inserted instead - Lynx]

https://www.facebook.com/TheKMSHayloft/ ... 3973156337

I'm pretty disappointed that they haven't just sent out an email to all their customers (as they used to do, semi-regularly) to give them all a heads up about whatever is currently happening. Sounds like they are understaffed and not keeping up on things. I hate that I had to search around to find their Facebook page to get this info.

Edit: From another Facebook reply I have found Dan's cell phone: 509-951-7970. He also states the company phone line is currently out of service (as of a month ago).

IssaG

Post   » Tue Feb 04, 2020 5:42 pm


How bizarre. I ordered 25 lbs of bluegrass and a little oat hay around January 12. it was sent about 10 days later and looks great. I hope they figure things out, I'd hate to lose the bluegrass.

JX4

Post   » Tue Feb 04, 2020 9:55 pm


I finally got a reply. Said they think my hay was lost in shipment. They said they will send another shipment out as soon as possible. My piggies have been subsisting on store-bought hay since Christmas and they dont like it. Sigh. Hopefully things will get smoothed out soon. I'm pretty tolerant, but I was just frustrated about this.

User avatar
Lynx
Celebrate!!!

Post   » Tue Feb 04, 2020 10:57 pm


Tofu, I don't think it is a good idea to repost this. Can you give me a link to the content and I will replace your quoted text with the link?

I believe this is the facebook page. I cannot find what you posted:
https://www.facebook.com/TheKMSHayloft

User avatar
Tofu

Post   » Wed Feb 05, 2020 10:32 am


Not sure why it would not be a good idea, reposted here as I am loathe to making people have to go to Facebook and I don't even have an account myself. The post is right there on their public FB page: https://www.facebook.com/TheKMSHayloft/ ... 3973156337

He posts his phone number here, saying customers can use it to contact him (again, publicly, I can view all this without an account): https://www.facebook.com/TheKMSHayloft/ ... 7139189973

User avatar
Lynx
Celebrate!!!

Post   » Wed Feb 05, 2020 10:36 am


I was not able to find it. Thanks for adding a link to the text.

Just because you can view something publicly on another site does not mean it should be copied here.

I'll replace your text with a link.

User avatar
Sef
I dissent.

Post   » Sat Feb 08, 2020 9:54 am


Well, it seems we have a winner. New bag of KMS arrived on Thursday and, for whatever reason, the boys are back to eating their pellets.

User avatar
Lynx
Celebrate!!!

Post   » Sat Feb 08, 2020 7:51 pm


Good to hear! I guess we will never know what put them off. If you were brave, you could do a taste comparison of the two ;-)

Post Reply